Customer Service Specialist with French

VESUVIUS CSD

VESUVIUS CSD

Jasnogórska 11

Prądnik Biały

Kraków

Your responsibilities

  • A customer service specialist will make sure that the needs of customers are being met in a timely manner and in compliance with Company guidelines and policies. In this role you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class customer service and to ensure maximum customer-centricity.

  • Daily cooperation with Sales, SCC Finance departments, Logistics, Product Managers, Production (On different levels) to find the best solutions and to meet customers’ needs,

  • Create customers' orders/contracts/offers & schedules in the ERP operations systems and coordinate documentation flow,

  • Handling customer communication regarding status of the order and delivery date confirmation,

  • Coordinate any customized orders and special shipping requests from customers and Sales with Back Office,

  • Daily cooperation with external suppliers to ensure material and product availability for Vesuvius Customers,

  • Being a first point of reference for customer’s complaints,

  • To understand basic VAT Determination Rules and Incoterms 2020 in order to address properly customer’s enquiries,

  • Constantly identifying possible improvements of the processes in the role and looking for solutions

Our requirements

  • At least 1 year experience in an order management/otc process,

  • Bachelor’s degree or studies in progress for equivalent,

  • English B2 + others B2/C1,

  • ERP systems knowledge (SAP will be an advantage),

  • MS Office package knowledge (Excel, Word, Outlook, Teams, Power Point)

  • Customer Service Mindset & good Communication skills

  • Well-organized, self- motivated, customer-oriented, team-player, action oriented

  • Problem solving skills, attention to details,

What we offer

  • Private Health Care

  • Lunch Card

  • Vacation Bonus

  • Attractive Compensation

  • Home Office Possibilities

  • Internal Referral Program

  • Chance to Build Processes and Standards

  • International Work Environment

  • Creative Atmosphere and Great People

Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • flexible working time

  • pre-paid cards

  • Vacation bonus