Customer Service Specialist with French

Your responsibilities

• A customer service specialist will make sure that the needs of customers are being met in a timely manner and in compliance with Company guidelines and policies. In this role you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class customer service and to ensure maximum customer-centricity.

• Daily cooperation with Sales, SCC Finance departments, Logistics, Product Managers, Production (On different levels) to find the best solutions and to meet customers’ needs,

• Create customers' orders/contracts/offers & schedules in the ERP operations systems and coordinate documentation flow,

• Handling customer communication regarding status of the order and delivery date confirmation,

• Coordinate any customized orders and special shipping requests from customers and Sales with Back Office,

• Daily cooperation with external suppliers to ensure material and product availability for Vesuvius Customers,

• Being a first point of reference for customer’s complaints,

• To understand basic VAT Determination Rules and Incoterms 2020 in order to address properly customer’s enquiries,

• Constantly identifying possible improvements of the processes in the role and looking for solutions

Our requirements

What we offer