Oferta pracy

Customer Service Specialist with German (front office)

Stanley Black & DeckerAbout the company

  • Katowice

    Katowice, Silesian
  • Offer expired 2 months ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • as a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region.

  • triage of the incoming emails

  • answering phones and emails from the client

  • handling disputes

  • collaboration with teams to reach common goals or to prevent backlogs

  • preparing and completing reports to monitor the workload

  • creating and updating internal procedures related to order entry

  • participating in quality improvement / team meetings

  • pricing management on the order level

Our requirements

  • fluent German - must have

  • communicative English

  • previous experience in customer service

  • fulfill of business commands required in connection with the performed function, consistent with competences and skills

  • active participator in corporate programs: OPR, Gallup, and others

  • active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service

  • ensuring high quality of work

  • compliance with the Stanley Black & Decker Code of Values and Code of Ethics

What we offer

  • an international working environment where the team is focused on helping proceed orders and support coworkers

  • flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! 😊

  • Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

Stanley Black & Decker

Inclusive. Collaborative. Innovative. That’s how employees describe our culture – hear what else they have to say and consider joining our team

We believe in diversity and therefore appreciate all applications, regardless of nationality, ethnic and / or social background, gender, religion or belief, disability, age or sexual identity.

In the past year, we’ve developed a Hybrid Workforce Model that reaches beyond the traditional office environment and reimagines Working in the 2020s. We offer to employees and support them in performing job in flexible working hours and the possibility to work remotely.

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We are looking forward to your application and possibility to get to know you! Send your CV if you know foreign languages mentioned before and want to grow with us 😊