Oferta pracy

Customer Service Specialist with German (front office)

Stanley Black & Decker

  • Rzeszów

    Rzeszów, Subcarpathia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • as a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region

  • triage of the incoming emails

  • answering phones and emails from the client

  • handling disputes

  • collaboration with teams to reach common goals or to prevent backlogs

  • preparing and completing reports to monitor the workload

  • creating and updating internal procedures related to order entry

  • participating in quality improvement / team meetings

  • pricing management on the order level

Our requirements

  • fluent German - must have

  • communicative English

  • previous experience in customer service

  • fulfill of business commands required in connection with the performed function, consistent with competences and skills

  • active participator in corporate programs: OPR, Gallup, and others

  • active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service

  • ensuring high quality of work

  • compliance with the Stanley Black & Decker Code of Values and Code of Ethics

What we offer

  • an international working environment where the team is focused on helping proceed orders and support coworkers

  • flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! 😊

  • Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

Stanley Black & Decker

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.

Our website: http://kariera.sbdinc.pl/

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We are looking forward to your application and possibility to get to know you! Send your CV if you know foreign languages mentioned before and want to grow with us 😊