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Customer Service Specialist with German

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Daily monitoring the assigned orders and customer requests

  • Review and provide information about the situation of their orders, deliveries and invoices data

  • Checking the price and quality of the products

  • Contact with the customers via e-mails/phone

  • Solving customers’ problems

  • Taking care of the correctness of the documentation

  • Preparing the relevant documents for the orders (export, transport, customs)

  • Responsibility for the process (knowledge of procedures, rules)

  • Implement improvements to current processes

  • Cooperation with other teams

Our requirements

  • Very Good language skills German min. B2

  • Communicative level of English min. B1

  • Good MS Office (especially MS Excel) knowledge

  • Analytical thinking and ability to learn fast

  • Personal culture and ability to deal with the client properly

  • High motivation and willingness to learn

  • Experience in working with SAP, APO as an advantage

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of Customer Service Specialist with German

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever.

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As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.