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Customer Service Specialist with German

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2018-03-27

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

    For our client I am looking for

    Customer Service Specialist with German
    Location: Kraków

    Job description:

    • Handle incoming phone calls/ e-mails from customers regarding various issues
    • Analyze and resolve most common enquiries using step-by-step solutions provided to you
    • Deliver high quality standard service to customers
    • Generating innovative ideas and solutions that will improve customers satisfaction
    • contacting technical support department to solve customers' technical problems


    • Fluency in German
    • Good English language skills
    • Pro client attitude and communication skills
    • Basic experience in Windows 7 and MS Office
    • Customer service experience (is an asset but is not necessary)
    • Team player, problem solving attitude and efficient task management skills

    We offer:

    • Competitive salary accompanied by other incentives (annual bonus, sport membership, private medical care)
    • Possibility for a professional development working for world-wide known customers and with the most up-to-date production tools
    • Work in a stable and international work environment
    • Clear career path & advancement opportunities


    If you are interested, please send your CV in English to my email account:

    [email protected]
    To learn more about Antal, please visit www.antal.pl
    I agree to my personal data, contained in the recruitment documents (in particular: the CV), being processed by Antal Spółka z ograniczoną odpowiedzialnością [limited liability company] headquartered in Wroclaw (address: ul. Gwiaździsta 66, 53 – 413 Wrocław), a recruitment agency registered with the office of Marszałek Województwa Mazowieckiego [Marshall of the Mazowieckie Voivodeship] under the number 496, for the purpose of carrying out recruitment processes - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended) I am aware that making the abovementioned personal data available is voluntary and I am also aware that I have the right to access and amend my personal data - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended). This agreement may be revoked at any time.