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Customer Service Specialist with German

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 30.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.

    Customer Service Specialist with German

    Location – Krakow

    Why is this job for You:

    You will have an opportunity to learn how we build and manage relationships with our long term customers.
    You will be our customer’s ambassador and your mutual relationship will be critical to the company’s commercial success.
    You will be connection between our customers and internal departments. We are not a call center!


    You will be responsible for:

    • Cooperation in different languages with European customers via phone and email on a daily basis
    • Answering customers questions, managing their purchase orders and making sure they are satisfied with our service
    • Cooperation with internal departments of International Paper
    • Learning about pricing, sales and marketing – related processes in order to successfully manage your customers’ accounts

    You have:

    • Fluency in German
    • Good level of English and Polish
    • Ability to learn quickly
    • Eagerness to work in a team environment
    • Ability to multitasking and processing high volume of data accurately and efficiently
    • Good organizing skills
    • Capability of making your own decisions and taking responsibility for your actions
    • Strong analytical skills
    • Ability to accomplish results by acting


    Newly renovated, people friendly office in the city center
    Very wide range of Medical Services
    Big choice of social fund benefits (not only Multisport)
    Free language classes in multiple languages
    Training & development opportunitites
    Multiple Health and Wellness initiatives
    Company parties and team building events
    Flexible working hours based on business requirements
    Numerous charitable initiatives (CSR)
    Working for one of the most ethical and sustainable companies in the world


    If you are excited about this role, please send us your application in English with a statement below.
    "I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."