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Customer Service Specialist with German

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2019-03-29

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Welcome Original Thinkers to our Regional Business Services Hub in Krakow. Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark
    has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®. From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally. We are pleased to announce we are now creating our new Credit and Collection team, so have multiple positions available. These roles will be responsible ensuring process consistency across EMEA
    Customer Service Specialist with German
    Miejsce pracy: Kraków
    66491

    A fantastic opportunity has arisen to join the Kimberly Clark Professional (KCP) as a Customer Service Specialist.    

    Position overview:   

    Hallo! Wie geht’s?  In this position you will be the main point of contact for Customers within the region, for all supporting marketing and sales, ordering activities, enquiry/query management to resolution, across the entire Order to Delivery (OTD) process.   

    Your key requirements in this role: 

    • Managing a customer portfolio to drive a great experience for our Clients 
    • Resolving enquiries, delivering queries, raising invoice adjustments, as well as liaising with interested parties and communicating both progress and outcome 
    • Partnering closely with Sales and Marketing teams (sample request, Keys, Spare Part Orders, Manual Promotions  and Price Changes)          
    • Participating in process improvements by applying lean tools (e.g. Kaizen) 
    • Creating and maintaining Optical Character Recognition (OCR) & Electronic Data Interchange (EDI) systems

    Qualifications/Experience:  

    • Excellent communication (written & verbal), interpersonal and presentation skills will be essential 
    • Excellent telephone manner 
    • Proven track of record in a customer facing role (asset) 
    • SAP system working knowledge (asset)  

    Language requirement:

    • Fluent English and German

    We offer: 

    • Great opportunity to join company at the start-up phase of Global Business Service Centre in Krakow 
    • Complex training and knowledge transfer 
    • Competitive salary and attractive performance related bonus 
    • Modern office located in the heart of Krakow 
    • Private Medical cover 
    • Free onsite refreshments (Variety of coffee, tea, fruit) 
    • Casual dress policy