Customer Service Specialist with German

Sylvamo Global Business Services Center

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Sylvamo Global Business Services Center

Lubicz 23



Your responsibilities

  • Cooperate with our European customers via phone and email on daily basis

  • Be responsible for servicing our long-standing customers in Europe. As a main point of contact, you will answer their questions, manage their purchase orders and ensure their satisfaction

  • Cooperate with internal departments of Sylvamo

  • Learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts and feel comfortable to quote customers in close conjunction with our Sales Team

  • Be responsible for customer accounts and make tactical decisions based on strategy jointly agreed with the Sales Team

  • Have the opportunity to use your analytical skills

  • Work in an inclusive culture where you are recognized for your work

Our requirements

  • Good knowledge of English and German

  • Ability to learn quickly

  • Action and detail orientation

  • Eagerness to work in a team environment

  • Eagerness to make your own decisions

  • Ability to multitask and process high volume of data accurately and efficiently

  • No previous experience is required; (bachelor or master degree will be a plus)

  • Good analytical and organizational skills

What we offer

  • Soft and technical skills trainings, including language classes

  • Internal job shadowing program, one on ones with managers

  • Yoga classes

  • 24/7 Employee Assistance Program for legal and psychological needs for you and your family members & Private Medical Care

  • Hybrid model of work – occasional work from office (after on-boarding)


  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Why this job is for you

You will learn how we build and manage relationships with our customers. You will act as an ambassador for your customers and be a link between the customers and Sylvamo’s departments. You’ll also have the chance to be involved in business projects or the implementation of process improvements.

We recruit fast and have a very effective on-boarding process and trainings that will help you settle in your new job easily. We will teach you about papermaking, our internal business processes and how to manage orders in our system. You will become knowledgeable in Supply Chain processes such as demand, production, and planning transportation.

We are not a call center and do not do ‘cold callings’.

Our office has been based in the center of Krakow for 17 years now, so you can access it easily by public transport.

And most importantly, we care about good atmosphere at work!

Sylvamo Global Business Services Center

At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.

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