private medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Specialist with German
Sylvamo Global Business Services Center
- Lubicz 23, Grzegórzki, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Sylvamo Global Business Services Center
Lubicz 23
Grzegórzki
Kraków
Your responsibilities
Cooperate with our European customers via phone and email on daily basis
Be responsible for servicing our long-standing customers in Europe. As a main point of contact, you will answer their questions, manage their purchase orders and ensure their satisfaction
Cooperate with internal departments of Sylvamo
Learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts and feel comfortable to quote customers in close conjunction with our Sales Team
Be responsible for customer accounts and make tactical decisions based on strategy jointly agreed with the Sales Team
Have the opportunity to use your analytical skills
Work in an inclusive culture where you are recognized for your work
Our requirements
Good knowledge of English and German
Ability to learn quickly
Action and detail orientation
Eagerness to work in a team environment
Eagerness to make your own decisions
Ability to multitask and process high volume of data accurately and efficiently
No previous experience is required; (bachelor or master degree will be a plus)
Good analytical and organizational skills
What we offer
Soft and technical skills trainings, including language classes
Internal job shadowing program, one on ones with managers
Yoga classes
24/7 Employee Assistance Program for legal and psychological needs for you and your family members & Private Medical Care
Hybrid model of work – occasional work from office (after on-boarding)
Benefits
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
integration events
corporate sports team
corporate library
coffee / tea
leisure zone
pre-paid cards
shopping coupons
holiday funds
christmas gifts
employee referral program
charity initiatives
family picnics
Why this job is for you
You will learn how we build and manage relationships with our customers. You will act as an ambassador for your customers and be a link between the customers and Sylvamo’s departments. You’ll also have the chance to be involved in business projects or the implementation of process improvements.
We recruit fast and have a very effective on-boarding process and trainings that will help you settle in your new job easily. We will teach you about papermaking, our internal business processes and how to manage orders in our system. You will become knowledgeable in Supply Chain processes such as demand, production, and planning transportation.
We are not a call center and do not do ‘cold callings’.
Our office has been based in the center of Krakow for 17 years now, so you can access it easily by public transport.
And most importantly, we care about good atmosphere at work!
Sylvamo Global Business Services Center
At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.