sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Customer Service Specialist with German
Sylvamo Global Business Services Center
- Lubicz 23, Grzegórzki, KrakówKraków, Lesser Poland
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- full office work, hybrid work
- Immediate employment
Sylvamo Global Business Services Center
Lubicz 23
Grzegórzki
Kraków
Your responsibilities
Cooperate in German and English with our European customers via phone and email on a daily basis to manage and process their orders and to solve problems that may occur on the way
Work on a system – a big portion of our work involves order management, inventory checks and reports generation and analysis
Work in a team – it’s important to us that team members cooperate and support each other, providing back-ups as necessary
Build and/or maintain the relationships with our customers – we’re not a call center, we have long-standing customers, and we want them to be satisfied with our service
Cooperate with internal departments of Sylvamo and learn not only about logistics processes (such as demand, production, and planning transportation) but also about pricing and sales & marketing, in order to successfully manage your customer accounts
Take part in global and local projects and initiatives, including process improvement ones
Our requirements
Very good command of German and communicative English
Ability to learn quickly and process high volumes of data accurately and efficiently
Action and detail orientation
Eagerness to work in a team environment and make your own decisions
Good analytical and organizational skills
Ease to work with computers and learn new systems
No previous experience is required; university degree will be sufficient
Optional
Ability to communicate in Polish (would be a plus)
What we offer
We are not a call center. You will be the link between our customers and internal departments of Sylvamo by serving as an ambassador for your customers. The relationship you build with them will be critical to the company’s commercial success.
We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system.
We will provide you with development opportunities such as soft skills and technical training sessions and language classes. You’ll also have the chance to be involved in business projects and implementation of process improvements.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
integration events
corporate library
coffee / tea
leisure zone
extra social benefits
pre-paid cards
sharing the costs of tickets to the movies, theater
holiday funds
sharing the costs of holidays for kids
christmas gifts
sharing the costs of a streaming platform subscription
employee referral program
charity initiatives
family picnics
Recruitment stages
1
SENDING THE APPLICATION ONLINE
2
PHONE CALL IN ENGLISH
3
INTERVIEW (OFFLINE/ONLINE)
4
DECISION
Sylvamo Global Business Services Center
At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.