Oferta pracy

Customer Service Specialist with German

Stanley Black & Decker

  • Kuyavia-Pomerania

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Answering phones and emails from the client

  • Triage of the incoming emails

  • Handling disputes

  • Collaboration with teams located in Idstein to reach common goals or to prevent backlogs

  • Preparing and completing reports to monitor the workload

  • Participating in quality improvement / team meetings

  • Taking care for the best relationship with the client

Our requirements

  • Fluent German - must have

  • Communicative English

  • Previous experience in customer service

  • Fulfill of business commands required in connection with the performed function, Consistent with competences and skills

  • Active participator in corporate programs: OPR, Gallup, and others

  • Active participating in the creation and performance of duties in accordance with the Procedures applicable in the Customer Service

  • Ensuring high quality of work

  • Compliance with the Stanley Black & Decker Code of Values and Code of Ethics

What we offer

  • Employment contract

  • An international working environment where the team is focused on helping proceed orders and support coworkers

  • Flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! 😊

  • Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

Stanley Black & Decker

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.

Our website: http://kariera.sbdinc.pl/

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As a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region.

We are looking forward to your application and possibility to get to know you! Send your CV if you know foreign languages mentioned before and want to grow with us 😊