Oferta pracy

Customer Service Specialist with German

Genpact PLO firmie

  • Szczecin, zachodniopomorskie

  • Ogłoszenie wygasło miesiąc temu
  • Pełny etat
  • Specjalista (Mid / Regular)

Function: Operations

Poland,

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Customer Service Specialist with German

Inviting applications for the role of Customer Service Specialist with German

 

Responsibilities

  • Creating and booking of orders
  • Daily monitoring the assigned orders and customer requests
  • Resolving customer requests
  • Contact with the customers via e-mails/phone
  • Capturing information from logistics partners and informing customers regarding availability and deliveries
  • Checking and solving potential issues between client purchase orders and system information
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling complaints related to logistics and return transports
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Updating the information in the system

Qualifications

  • Very good German skills min. B2
  • Communicative level of English
  • Knowledge of the SAP
  • Good MS Office (especially MS Excel) skills
  • Ability to learn fast and adapt in the fast pace environment
  • Personal culture competence of dealing with the client properly
  • High motivation and ability to learn

We offer

  • Attractive salary
  • Possibility to take part in the new process
  • Opportunity to propose and implement process improvements
  • Stable job offer – employment contract
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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