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Customer Service Specialist with German

Worldline Six Payment Services (Europe) SA Spółka Akcyjna Oddział w PolsceAbout the company

  • Prosta 68, Warszawa
    Warszawa, Masovian
  • Valid for 3 days
    until: 18 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Worldline Six Payment Services (Europe) SA Spółka Akcyjna Oddział w Polsce

Prosta 68


Your responsibilities

  • You provide telephone and email support for customer service including financial queries

  • You answer product questions and providing answers to basic technical questions

  • You independently process of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements

  • You update systems to reflect contract changes, including activating new services and changes to the customer status

  • You set-up and maintain the new and existing customers in our systems

  • You actively support operational implementation of new products and services

  • You execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)

  • You actively participate and cooperate in projects

  • You resolve and follow up on customer issues escalating to technical support teams as appropriate

Our requirements

  • Customer Care experience and a strong client focus

  • Very good verbal and written business communication skills in German

  • English and Polish at good level

  • Problem solving, analytical and troubleshooting skills


  • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel)

  • Great teammate with excellent communication skills

  • Willingness to evolve in a dynamic and growing business and international organization

What we offer

  • Full-time job contract and stable working conditions

  • Competitive salary

  • Work - life balance

  • Best location in Warsaw – “Rondo Daszyńskiego”

  • Semi-annual bonus

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • extra social benefits

  • meal passes

  • holiday funds

Worldline Six Payment Services (Europe) SA Spółka Akcyjna Oddział w Polsce

Worldline l Six Payment Services is the European leader in the payment and transactional services industry. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis.

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This is how we work
This is how we work

The Opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.