Oferta pracy

Customer Service Specialist with Greek

Diebold Nixdorf

  • Warszawa

    Warszawa, Masovian
  • offer expired 7 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Operating system

About the project

IT Support Specialist is responsible to provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hardware and Software within the customer environment and perform software distribution to endpoints. Monitoring Universal Work Queue’s (UWQ) - revision of assigned tasks. Creating and Updating the tickets in case of changes (cancelation, additional information). In case the customer is calling, provide the status of the ticket. Handling the E-Mails with additional questions from other levels. Due to the skills, is able to solve the majority of incidents directly.

Your responsibilities

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment

  • Guide customers according to solution trees and knowledge base to solve incidents and service requests

  • Using remote tools to analyze and resolve tickets

  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process

  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Our requirements

  • Good command of Greek

  • English on a communicative level

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone

  • PC literacy, especially the usage of Microsoft Office package

  • Willingness to work in shifts, based on customer requirements

  • Knowledge of customer service principles and practices

Optional

  • Experience in a similar position would be an asset

What we offer

  • Trainings from the first day of work

  • Various options of development

  • Being part of a multicultural team

  • Possibility to use foreign languages on a daily basis

  • Teamworking and supportive atmosphere in our teams

  • Contract of employment (umowa o pracę)

  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, employee referral programme)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • employee referral program

  • extra leave

  • communication supplement

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees, or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**