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Customer Service Specialist With Italian

PPG Industries

  • Gdynia

    Gdynia, Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • First point of contact for Customers (via mail and phone)

  • Communicate deviation on Customer expectations (availabilty, lead time)

  • Provide track and trace number for materials on route on request of the Customer

  • Create orders in SAP and release R3/R3 orders from associates

  • Create delivery notes and initial contact with Third Party warehouse

  • Registration and solving of non technical complaints/dispute handling

  • Monitor progress of open orders (progress, billing blocks, missing pod)

  • Maintain ZQM quotes

  • Create invoices (most of invoices are processed automatically)

  • Maintenance of Shipping Report in SAP

  • Provide input/topics to be discussed in the daily CS-Supply call

  • Prepare input for Sales and Operation Planning (S&OP) meeting

  • Coordinate request for speed delivery with supply, getting the approvals in place

  • Coordinate return orders from Customers (create and inform TP Whs)

  • Distribution of invoices

  • Create SAP quote for existing approved prices

  • Report potential pricing mistakes

  • Make quotes outside sap for existing validated prices via customer webpage

  • Direct communication with warehouses

  • Run a Denied Party Screening (DPS) for all new partners in a transaction (ECC)

  • Correction of IC invoices

Our requirements

  • Knowledge of SAP system would be an asset

  • English is a must

  • Italian will be an asset.

  • Organizational, interpersonal and communication skills

  • Ability to work in international environment across cultures

  • Quick learner with competence to resolve queries

  • Benefits

  • life insurance

  • holiday funds

  • individual awards system

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.