Customer Service Specialist With Italian
- offer expired a month ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
First point of contact for Customers (via mail and phone)
Communicate deviation on Customer expectations (availabilty, lead time)
Provide track and trace number for materials on route on request of the Customer
Create orders in SAP and release R3/R3 orders from associates
Create delivery notes and initial contact with Third Party warehouse
Registration and solving of non technical complaints/dispute handling
Monitor progress of open orders (progress, billing blocks, missing pod)
Maintain ZQM quotes
Create invoices (most of invoices are processed automatically)
Maintenance of Shipping Report in SAP
Provide input/topics to be discussed in the daily CS-Supply call
Prepare input for Sales and Operation Planning (S&OP) meeting
Coordinate request for speed delivery with supply, getting the approvals in place
Coordinate return orders from Customers (create and inform TP Whs)
Distribution of invoices
Create SAP quote for existing approved prices
Report potential pricing mistakes
Make quotes outside sap for existing validated prices via customer webpage
Direct communication with warehouses
Run a Denied Party Screening (DPS) for all new partners in a transaction (ECC)
Correction of IC invoices
Knowledge of SAP system would be an asset
English is a must
Italian will be an asset.
Organizational, interpersonal and communication skills
Ability to work in international environment across cultures
Quick learner with competence to resolve queries
individual awards system
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.