Customer Service Specialist with Italian

Your responsibilities

• First point of contact for Customers (via mail and phone)

• Communicate deviation on Customer expectations (availabilty, lead time)

• Provide track and trace number for materials on route on request of the Customer

• Create orders in SAP and release R3/R3 orders from associates

• Create delivery notes and initial contact with Third Party warehouse

• Registration and solving of non technical complaints/dispute handling

• Monitor progress of open orders (progress, billing blocks, missing pod)

• Maintain ZQM quotes

• Create invoices (most of invoices are processed automatically)

• Maintenance of Shipping Report in SAP

• Provide input/topics to be discussed in the daily CS-Supply call

• Prepare input for Sales and Operation Planning (S&OP) meeting

• Coordinate request for speed delivery with supply, getting the approvals in place

• Coordinate return orders from Customers (create and inform TP Whs)

• Distribution of invoices

• Create SAP quote for existing approved prices

• Report potential pricing mistakes

• Make quotes outside sap for existing validated prices via customer webpage

• Direct communication with warehouses

• Run a Denied Party Screening (DPS) for all new partners in a transaction (ECC)

• Correction of IC invoice

Our requirements