Customer Service Specialist with Italian

VESUVIUS CSD

VESUVIUS CSD

Jasnogórska 11

Prądnik Biały

Kraków

Your responsibilities

  • A customer service specialist will make sure that the needs of customers are being met in a timely manner and in compliance with Company guidelines and policies. In this role you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class customer service and to ensure maximum customer-centricity.

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels

  • Immediately escalating serious complaints or issues that you are not equipped to deal with

  • Liaising with colleagues or managers to find the best solutions to customers’ issues.

  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

  • Maintaining a polite, helpful, and professional manner at all times

  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

  • Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process

  • Familiarizing yourself with new products and services as they are introduced

  • Attending workshops and meetings as required

  • Providing training to new customer service agents

  • Respecting client confidentiality at all times

Our requirements

  • Previous experience in a customer service role is preferred

  • BA/BS college degree or its equivalent

  • Excellent written and verbal communication skills (English and Italian)

  • Ability to work in an ambiguous, fast-paced environment focused on innovation.

  • Demonstrated aptitude to influence teams outside of reporting structure.

  • The ability to respond appropriately under pressure

  • Sound judgment and excellent problem-solving skills

  • Practical experience with help desk software

  • A positive attitude and the ability to build relationships with clients

  • The flexibility to work irregular hours, when required

  • Demonstrated ability and commitment to build Customer Success with superb written and verbal communication skills

  • Strong problem solver and able to create solutions to challenges in an expedient manner

  • Multitasking and prioritizing capabilities

What we offer

  • Attractive compensation

  • Private  medical health care

  • Lunch card

  • Holiday allowance

  • Home office possibilities

  • Internal referral program

  • International work environment

  • Creative atmosphere and great people

Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • flexible working time

  • vacation bonus