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Customer Service Specialist with Italian

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 09.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Specialist with Italian

    Location: Łódź
    262794

    At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.

    Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain,  enabling you to have a career in an international, cross functional environment. 

     

    In this role you will be responsible for

     

    Enabling the smooth operation of the service business by providing support related to installed base and contract management functions, coordinating spare parts and returns process as well as coordinating accurate and timely case closure, invoices and cost assignment to customer contracts.

     

    You are responsible for:

    • Contract management: creating, renewing or ending the service contracts in the management system and connecting the correct installed based product; adding the agreed contract features relevant for appropriate services execution, pricing and billing information
    • Service parts management: coordinating the effective flow of spare parts to fulfill services events on time; ensuring that the right spare parts have been ordered from internal supplier and delivered on the requested moment at the right location; monitoring and controlling the return of spare parts to the vendor
    • Service work order and billing management: checking and processing exceptions handling for customer cases to ensure completion within service level agreements; ensuring correct cost allocation; resolving incomplete cases by correcting errors to ensure integration with financial processes

    To succeed in this role, you should have the following skills and experience

    • Bachelor’s degree in business or related field
    • Professional experience in fields related to in customer service or supply chain or accounting operations
    • Fluent English
    • Communicative level of Italian
    • Comprehensive PC skills, knowledge of SAP would be an advantage
    • Good organizational skills and attention to details
    • Problem solving mindset with ability to identify improvement opportunities
    • Strong interpersonal skills and the ability to work well as part of a team
    • Ability to multi-task and work in a fast-paced environment
    • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity

    In return, we offer you

     

    The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

    • Annual bonus based on performance achieved
    • Private medical care with option to extend it to family members
    • Benefit System cards
    • Discount for Philips’ products
    • Relocation package applicable for people moving in from outside of Łódź region
    We kindly inform you that we will contact only chosen candidates.

    Philips Information clause

    The processing of your personal data will take place in order to execute the recruitment process on the basis of the applicable law provisions, the legal basis for processing is Art. 6 (1) (c) of the General Data Protection Regulation of 27 April 2016 (hereinafter: "GDPR"). As part of this aim, the data can be used in the profiling process to direct job offers to candidates on qualifications relevant to the job position (Art. 6 (1) (f) of the GDPR). Data processing in a broader scope than it result from regulations of the Labor Code and for the purposes of future recruitment will take place on the basis of the consent expressed in the recruitment form (Art. 6 (1) (a) of the GDPR).

    Please be advised that the controller of your personal data is Philips Polska sp. z o.o. with its registered office in Warsaw, Al. Jerozolimskie 195B (02-222 Warsaw) hereinafter referred to as the "Controller" or "Company".

    Data Protection Officer (DPO)
    The Controller has appointed a Data Protection Officer (DPO) with which you can contact with the following e-mail address: [email protected] in all matters regarding your personal data.
    The period of data storage
    Your personal data will be stored for a period of 6 months from the date of submitting the application or 1 year from the date of submitting the application with the consent to use it in future recruitment. Personal data will not be processed after your consent has been withdrawn or opposition has been filed, if such permission is granted.
    Recipients of data
    The recipient of personal data provided by you may be third parties supporting the Company in the recruitment process (consultancy in the field of recruitment, IT support), while these entities process data only in accordance with the Company's recommendations.
    The rights of the data subject
    You have the right to access your personal data, demand their rectification, removal, objection, limitation of processing, transfer of data to another controller and submission of a complaint to the President of the Office for Personal Data Protection if you consider that the processing of your personal data violates the law.
    Providing by you your personal data collected by us on the basis of applicable provisions is voluntary, but necessary to execute the recruitment process. The consequence of not providing personal data will be the inability to participate in the recruitment process.
    The consent expressed may be withdrawn at any time. Its withdrawal will not affect the lawfulness of processing your personal data prior to its withdrawal. You can object to profiling at any time. The statement of withdrawal of consent and objection should be sent to the e-mail address: [email protected].

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