private medical care
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Oferta pracy
Customer Service Specialist with Italian (temporary contract)
Swarovski Global Business ServicesAbout the company
- Gdańsk, Pomeranian
- offer expired 3 years ago
- temporary staffing agreement
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Your responsibilities
- Deliver high quality service by e-mail, phone, or chat
- Nurture customer relationships by understanding the customer needs and resolving their queries
- Prepare to support the customer inquiries by studying products and policies and processes
- Improve the quality of service with submissions to improve processes and services yet to be implemented
- Follow-up with customers on issue resolution status
- Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))
- Act as a customer advocate in the organization while interacting with other internal departments
Our requirements
- Fluency in Italian and English (speaking and writing)
- Fast learner with strong customer service focus
- High degree of accuracy and attention to details
- Strong communication and cooperation skills
- Strong cultural awareness
- Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
- A comprehensive understanding of the local culture of supported countries - nice to have
- Work experience in a virtual, multi-national set up - nice to have
- Knowledge of eCommerce business – nice to have
Benefits
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- corporate products and services at discounted prices
- extra social benefits
- pre-paid cards
Swarovski Global Business Services
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Customer Service Specialist with Italian where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
NOTE: Temporary position available from mid-October until mid-January or from the beginning of November until February.
Apply now and start working with us after holidays!
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship. We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (private medical care, multisport card, lunch card and more).
Candidates from outside Gdańsk/Tricity area may also benefit from our relocation support.
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