Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Customer Service Specialist with Latvian and Polish

Hays Poland

  • Warszawa

    Warszawa, Masovian
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment

Recruitment for

International pharmaceutical company based in Warsaw is looking for a person with Latvian and Polish language.

Your responsibilities

  • Entering and processing orders from internal and external customers accordingly with standards and SOPs

  • Providing high-quality services and support in everyday customer service activities

  • Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction

  • Providing feedback in response to customer inquiries

  • Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications

  • Issuing sales invoices, correction invoices, credit notes

  • Identify process gaps and implement improvement actions

  • Participation in internal and external audits regarding the operation of processes and documentation

  • Participation in projects conducted by the Customer Service Department

  • Active cooperation with other departments in the company

  • Performing tasks ordered by the supervisor

  • Close cooperation with Sales Department

  • Acquiring and analysing data necessary to achieve the goals and KPIs of CS Department

  • Participation in training and meetings related to CS responsibilities

  • Coordinating Service & Repairs process

  • Providing back-up during the absence of other employees

Employer requirements

  • Latvian Language Knowledge – Good to Excellent (written & oral); Polish fluent, English min. B1

  • System knowledge: SAP (will be an asset)

  • Relevant applications for workflows, approvals, complaint management

  • MS Office (Excel, Word, Power Point, Outlook)

  • High School/Secondary Education or Equivalent

  • Years of experience: min. 1 year

What employer offers

  • Full package of benefits

  • Employment contract

  • Hybrid work (3 days from the office and 2 remotely)

  • Multicultural place of work

  • Attractive salary - consistent with experience and qualifications