Customer Service Specialist with Latvian and Polish

Your responsibilities

• Entering and processing orders from internal and external customers accordingly with standards and SOPs

• Providing high-quality services and support in everyday customer service activities

• Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction

• Providing feedback in response to customer inquiries

• Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications

• Issuing sales invoices, correction invoices, credit notes

• Identify process gaps and implement improvement actions

• Participation in internal and external audits regarding the operation of processes and documentation

• Participation in projects conducted by the Customer Service Department

• Active cooperation with other departments in the company

• Performing tasks ordered by the supervisor

• Close cooperation with Sales Department

• Acquiring and analysing data necessary to achieve the goals and KPIs of CS Department

• Participation in training and meetings related to CS responsibilities

• Coordinating Service & Repairs process

• Providing back-up during the absence of other employees

Employer requirements

What employer offers