Oferta pracy

Customer Service Specialist with Polish & English

International Paper Global Business Services CenterAbout the company

  • Lubicz 23, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

International Paper Global Business Services Center

Lubicz 23


Your responsibilities

  • Cooperation with European customers via phone and email on a daily basis

  • Answering customers questions, managing their purchase orders and making sure they are satisfied with our service

  • Cooperation with internal departments of International Paper

  • Learning about pricing, sales and marketing – related processes in order to successfully manage your customers’ accounts

Our requirements

  • Fluency in Polish and English

  • Ability to learn quickly

  • Eagerness to work in a team environment

  • Ability to multitasking and processing high volume of data accurately and efficiently

  • Good organizing skills

  • Capability of making your own decisions and taking responsibility for your actions

  • Strong analytical skills

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

International Paper Global Business Services Center

At IP GBSC we provide a variety of advanced, value-added services within one of the world’s most respected packaging, pulp and paper companies.

We help people receive sustainable and recyclable products they depend on every day. Learn more at IPkrakow.com

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Why is this job for you:

  • You will have an opportunity to learn how we build and manage relationships with our long term customers so that you can develop your interpersonal and intercultural communication skills. You will be connection between our customers and internal departments. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system. We are not a call center.