Oferta pracy

Customer Service Specialist with Russian

VESUVIUS CSD

  • offer expired 17 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

VESUVIUS CSD

Jasnogórska 11

Prądnik Biały

Kraków

Your responsibilities

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels

  • Immediately escalating serious complaints or issues that you are not equipped to deal with

  • Liaising with colleagues or managers to find the best solutions to customers’ issues

  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

  • Maintaining a polite, helpful, and professional manner at all times

  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

  • Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process

  • Familiarizing yourself with new products and services as they are introduced

  • Attending workshops and meetings as required

  • Providing training to new customer service agents

  • Respecting client confidentiality at all times

Our requirements

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels

  • Immediately escalating serious complaints or issues that you are not equipped to deal with

  • Liaising with colleagues or managers to find the best solutions to customers’ issues

  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

  • Maintaining a polite, helpful, and professional manner at all times

  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

  • Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process

  • Familiarizing yourself with new products and services as they are introduced

  • Attending workshops and meetings as required

  • Providing training to new customer service agents

  • Respecting client confidentiality at all times

What we offer

  • What we offer:

  • Private Health Care

  • Lunch Card

  • Vacation Bonus

  • Attractive Compensation

  • Flexible Working Hours

  • Home Office Possibilities

  • Internal Referral Program

  • Chance to Build Processes and Standards

  • International Work Environment

  • Creative Atmosphere and Great People

  • Benefits

  • private medical care

  • remote work opportunities

  • fruits

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • meal passes

  • holiday funds

VESUVIUS CSD

We are a global leader in metal flow engineering, providing a full range of engineering services and solutions to its customers worldwide, principally serving the steel and foundry industries.

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