Pracuj.plprivate medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Specialist with Russian
VESUVIUS CSD
- Jasnogórska 11, Prądnik Biały, KrakówKraków, Lesser Poland
- offer expired 17 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
VESUVIUS CSD
Jasnogórska 11
Prądnik Biały
Kraków
Your responsibilities
Promptly responding to customer queries via email, live chat, video, phone, and social media channels
Immediately escalating serious complaints or issues that you are not equipped to deal with
Liaising with colleagues or managers to find the best solutions to customers’ issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Maintaining a polite, helpful, and professional manner at all times
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process
Familiarizing yourself with new products and services as they are introduced
Attending workshops and meetings as required
Providing training to new customer service agents
Respecting client confidentiality at all times
Our requirements
Promptly responding to customer queries via email, live chat, video, phone, and social media channels
Immediately escalating serious complaints or issues that you are not equipped to deal with
Liaising with colleagues or managers to find the best solutions to customers’ issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Maintaining a polite, helpful, and professional manner at all times
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process
Familiarizing yourself with new products and services as they are introduced
Attending workshops and meetings as required
Providing training to new customer service agents
Respecting client confidentiality at all times
What we offer
What we offer:
Private Health Care
Lunch Card
Vacation Bonus
Attractive Compensation
Flexible Working Hours
Home Office Possibilities
Internal Referral Program
Chance to Build Processes and Standards
International Work Environment
Creative Atmosphere and Great People
Benefits
remote work opportunities
fruits
no dress code
coffee / tea
parking space for employees
leisure zone
meal passes
holiday funds
VESUVIUS CSD
We are a global leader in metal flow engineering, providing a full range of engineering services and solutions to its customers worldwide, principally serving the steel and foundry industries.