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Customer Service Specialist with Russian NEW SSC

  • Kraków, małopolskie
  • Specjalista
  • 08.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Specialist with Russian
    Miejsce pracy: Kraków

    Vesuvius is a Global leader in molten metal flow engineering. For newly open Shared Service Center in Krakow we are looking for talented Customer Service Specialist to join our Team.

    Your role:

    • Enter customers' orders/contracts & schedules into operation systems
    • Handling customer communication regarding status of the order and delivery date confirmation
    • Plan weekly schedules of customers shipments together with production department
    • Coordinate any customized orders and special shipping requests from customers and sales with production and logistic department
    • Create and maintain customer master data
    • Issuing of commercial invoices and credit notes
    • Supporting in resolution of loading and delivery queries.
    • To understand customs procedures, ensure relevant declarations are correctly made to ensure compliance
    • Cooperation with production and transport planning departments
    • Constantly support improvement of processes
    • Reporting on key performance indicators

    If you have:

    • Bachelor’s degree or equivalent
    • English and Russian language on advanced level
    • 1-2 years of experience in the similar position
    • Problem solving skills, attention to details
    • SAP knowledge will be an advantage
    • Computer skills Windows based (MS Office - Word, Excel, PowerPoint)
    • Communication skills
    • Well-organized, self- motivated, customer-oriented, team-player
    • Permanent work permit

    What we offer:

    • Stable employment conditions on the basis on contract of employment
    • Attractive benefit package
    • Possibility to work in an international environment in newly established SSC
    • Good atmosphere and comfortable working conditions
    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.