Pracuj.plsharing the costs of sports activities
Customer Service Specialist with Russian
Diebold NixdorfAbout the company
Warszawa
Warszawa, Masovian- Valid for 23 daysuntil: 07 May 2021
- Remote recruitment
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
Guide customers according to solution trees and knowledge base to solve incidents and service requests
Using remote tools to analyze and resolve tickets
Provide detailed information on all performed activities to the next appropriate level specialists according to the process
To update the call management system accurately and efficiently with call details, actions taken and resolution
Our requirements
Very good command of Russian
Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
PC literacy, especially the usage of Microsoft Office package
Willingness to work in shifts, based on customer requirements
Knowledge of customer service principles and practices
Optional
Experience in a similar position would be an asset
English language skills - nice to have
What we offer
Trainings from the first day of work
Various options of development
Being part of a multicultural team
Possibility to use foreign languages on a daily basis
Teamworking and supportive atmosphere in our teams
Contract of employment (umowa o pracę)
Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme)
Benefits
private medical care
life insurance
remote work opportunities
employee referral program
extra leave
communication supplement
Expect more. Connect more. Dołącz do Diebold Nixdorf - jesteśmy czołowym producentem bankomatów i systemów obsługi płatności na świecie. Jesteśmy liderem w dziedzinie rozwoju i wdrażania zaawansowanych technologii informatycznych. Wśród naszych klientów znajdują się banki i instytucje finansowe, sieci handlowe, sieci paliwowe, centra logistyczne i rozliczeniowe zlokalizowane na całym świecie.