Oferta pracy

Customer Service Specialist with Russian

Diebold NixdorfAbout the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment

  • Guide customers according to solution trees and knowledge base to solve incidents and service requests

  • Using remote tools to analyze and resolve tickets

  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process

  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Our requirements

  • Very good command of Russian

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone

  • PC literacy, especially the usage of Microsoft Office package

  • Willingness to work in shifts, based on customer requirements

  • Knowledge of customer service principles and practices

Optional

  • Experience in a similar position would be an asset

  • English language skills - nice to have

What we offer

  • Trainings from the first day of work

  • Various options of development

  • Being part of a multicultural team

  • Possibility to use foreign languages on a daily basis

  • Teamworking and supportive atmosphere in our teams

  • Contract of employment (umowa o pracę)

  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • employee referral program

  • extra leave

  • communication supplement

Expect more. Connect more. Dołącz do Diebold Nixdorf - jesteśmy czołowym producentem bankomatów i systemów obsługi płatności na świecie. Jesteśmy liderem w dziedzinie rozwoju i wdrażania zaawansowanych technologii informatycznych. Wśród naszych klientów znajdują się banki i instytucje finansowe, sieci handlowe, sieci paliwowe, centra logistyczne i rozliczeniowe zlokalizowane na całym świecie.