Oferta pracy

Customer Service Specialist with Spanish

Devire

6 0007 000 gross / mth.
  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 25 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Recruitment for

We are looking for a new member of Customer Service Team based in Gdańsk, who will focus on providing high quality support to customers of the digital platform used by banking and finance professionals.

The Customer Service Specialist will mainly be responsible for guiding the clients through the process of solving customer’s problems.

Your responsibilities

  •  Contact Spanish-speaking customers to troubleshoot related to company products via phone, email or chat

  •  Collect information regarding support requests in the management system (problem description and resolution, linking cases to appropriate contacts, follow-up)

  •  Collect and provide feedback for continuous product improvement

  •  Promote use of the public help desk to encourage users to help them with support queries

  •  Update knowledge of all supported products to provide high quality advice to customers

  •  Resolve and test product defects and issues reported by customers

Employer requirements

  •  Previous experience in a call center or customer service environment

  •  Language skills: English (B2) and Spanish (B2/C1)

  •  Proficient in Microsoft Word, Excel, Outlook

  •  Soft skills essential for working with people and ability to communicate clearly (via phone, via text)

  •  Ability to prioritize and work under time pressure

  •  Problem-solving and analytical skills

What employer offers

  • International work environment (employees coming from over 30 countries)

  • Competitive salary

  • Work on hybrid mode  

  • Additional days off for volunteering

  • Well-being program (private health care, Multisport card, etc.)

Devire

Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice. Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.

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