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Customer Service Specialist with Spanish

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired 21 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Review and provide information about the situation status of their orders, deliveries, and invoices data.

  • Provide requested services to customers as a part of Service Catalogue

  • Monitor customer compliance to agreed logistic trade terms.

  • Provide logistic or descriptive information of products.

  • Inform the customer about the out of stock proactively and when orders are affected clarifying solution date

  • Solve customer issues within given/ agreed time frame.

  • Coordinate Master Data requests from customer/ other functions

  • Follow up if needed with the customer regarding product & price lists for master data updates

  • Maintenance of customer contacts

  • Support proper Order Management process

  • Review blocked orders for delivery for certain scenarios, e.g., minimum order quantity, requested delivery date, etc. with the customer and in cooperation with Order Validation Specialist

  • Monitor that customer place orders according to the agreed schedule and rules.

  • Communicate proactively about order changes, short orders and shipment/warehouse delays

  • Claims resolution communication (pricing, logistic) to customers as per Customer Service Catalogue

  • Deal with escalations from price and logistic Claims Specialists.

  • Liaise with the Stock Management Specialist and/or 3rd Party Logistic Providers for urgent delivery issues

  • Support resolution and closure of invalid claims

  • Support Cash Collection & Credit Management activities

  • Follow up escalated overdue invoices with the customer

  • Work closely with sales and business teams to ensure complete, timely and accurate receipt of remit advise and escalation when needed

Our requirements

  • Very good knowledge of Spanish, min. C1,

  • Communicative level of English min. B2

  • Good MS Office (especially MS Excel) knowledge,

  • Customer service orientation

  • Knowledge of SAP (would be an advantage),

  • Analytical thinking and ability to learn fast.

  • Personal culture and ability to deal with the client properly.

  • High motivation and willingness to learn.

What we offer

  • Attractive salary,

  • Stable job offer – employment contract,

  • Various trainings (initiating, soft skills),

  • Possibility of development,

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy).

  • Relocation to Poland/Romania will be supported

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

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