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Customer Service Specialist with Spanish

Genpact PLAbout the company

  • Katowice
    Katowice, Silesian
  • offer expired 10 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • Запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Spanish-speaking customer service (European market) via telephone, e-mail, fax,
  • Taking orders for products, registering orders in the internal system (SAP), end-to-end customer service,
  • Checking product availability (cooperation with other departments of the company), informing the client about the expected date of order completion,
  • Creating profiles of new customers in the database, updating contact information, deleting customer profiles with which cooperation is not continued,
  • Administrative work, creating reports on the status of orders,
  • Informing customers about the status of orders being processed,
  • Accepting complaints and returns in the event of damage to the goods or failure to meet the deadline for order completion.

Our requirements

  • Knowledge of the Spanish language at min. C1,
  • Knowledge of the English language at min. B2,
  • Experience in working with a foreign client or corporate environment,
  • Knowledge of SAP or other ERP nice to have,
  • Availability for full-time work,
  • High level of personal culture.

What we offer

  • Attractive salary,
  • Stable job offers - employment contract,
  • Work in a multicultural and diverse environment with employees from over 30 countries,
  • Genpact supports professional training and great career development opportunities,
  • Free access to our award-winning learning platform,
  • Benefits such as Insurance, Luxmed, additional vacation days.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

For more information, visit www.genpact.com.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.

Inviting applications for the role of Account Receivable Specialist with German.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for?

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Customer Service Specialist with Spanish, Katowice