Pracuj.plCustomer Service Specialist with Spanish
Genpact PL
Kraków
Kraków, Lesser Poland- valid for 22 daysuntil: 10 Jun 2022
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
- запрошуємо працівників з України
Your responsibilities
Review and provide information about the situation status of their orders, deliveries, and invoices data.
Provide requested services to customers as a part of Service Catalogue
Monitor customer compliance to agreed logistic trade terms.
Provide logistic or descriptive information of products.
Inform the customer about the out of stock proactively and when orders are affected clarifying solution date
Solve customer issues within given/ agreed time frame.
Coordinate Master Data requests from customer/ other functions
Follow up if needed with the customer regarding product & price lists for master data updates
Maintenance of customer contacts
Support proper Order Management process
Review blocked orders for delivery for certain scenarios, e.g., minimum order quantity, requested delivery date, etc. with the customer and in cooperation with Order Validation Specialist
Monitor that customer place orders according to the agreed schedule and rules.
Communicate proactively about order changes, short orders and shipment/warehouse delays
Claims resolution communication (pricing, logistic) to customers as per Customer Service Catalogue
Deal with escalations from price and logistic Claims Specialists.
Liaise with the Stock Management Specialist and/or 3rd Party Logistic Providers for urgent delivery issues
Support resolution and closure of invalid claims
Support Cash Collection & Credit Management activities
Follow up escalated overdue invoices with the customer
Work closely with sales and business teams to ensure complete, timely and accurate receipt of remit advise and escalation when needed
Our requirements
Very good knowledge of Spanish, min. C1,
Communicative level of English min. B2
Good MS Office (especially MS Excel) knowledge,
Customer service orientation
Knowledge of SAP (would be an advantage),
Analytical thinking and ability to learn fast.
Personal culture and ability to deal with the client properly.
High motivation and willingness to learn.
What we offer
Attractive salary,
Stable job offer – employment contract,
Various trainings (initiating, soft skills),
Possibility of development,
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy).
Relocation to Poland/Romania will be supported
Genpact PL
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.