Oferta pracy

Customer Service Specialist with Spanish

ZEN.COM sp. z o.o.About the company

  • Lesser Poland

    Lesser Poland
  • Offer expired 2 months ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Partner with our customer to effectively resolve issues through email, chat and sometimes phone.

  • Answer how-to questions and help customers navigate our web site and app.

  • Communicate thoughtful, customized solutions that help customers move forward and grow their business.

  • Collaborate with internal teams, to identify opportunities for existing customers to use more of our services.

  • Show composure, resilience and flexibility as customer needs evolve and case volume changes.

  • Representing ZEN online at all times.

Our requirements

  • Customer service experience.

  • Basic knowledge about finance industry.

  • The ability to multi-task and stay organized.

  • Outstanding communication skills and experience working on a team.

  • Critical thinking and problem-solving skills.

  • A friendly and professional demeanor.

  • High attention to detail.

  • Ability to work quickly under pressure.

  • Ability to shift work.

  • Fluent English and Spanish

What we offer

  • The chance to be a part of rapidly growing startup and next success story.

  • A knowledgeable, high-achieving, experienced and fun team.

  • All the gear you need to be successful.

  • Learn how to maintain work/life balance.

  • Private medical healthcare

  • Multisport card

  • Life insurance

  • Parking spot

  • Well-equipped office with chill area including saunas, gym, massage room, games room

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • parking space for employees

ZEN.COM sp. z o.o.

Are you looking for an opportunity to work in rapidly growing startup that does meaningful work?

Or maybe you’re tired of the mundane cubicle jobs and want to join a friendly, passionate team with limitless potential?

If so, we may be the business for you! We are ZEN Team and we provide thorough, fast, and high-quality support for our clients.

Our goal is to make banking simple, like it should be.

In ZEN we have a solution for business to save our clients' time, secure their transactions and give instant access to money anytime, anywhere.

Zero effort is our motto – come find out why.

We are looking for people who are hungry to learn new things, love financial market but most importantly, want to provide world class customer service.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and thorough knowledge of how ZEN works.

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ZEN is open 24 hours a day, 7 days a week so flexibility is a must. But don’t worry, ZEN team is more than a regular team and we schedule work time together!

Please remember, confidence can sometimes hold us back from applying for a job. But we’ll let you on a secret: there’s no such thing as “perfect” candidate.

ZEN Team is a place where everyone can grow. So please apply if this is a role that would make you excited to come into work everyday.