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Customer Service Specialist with Spanish

Elanco Solution Center

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Elanco Solution Center

rondo Daszyńskiego 2B



Your responsibilities

  • Process Expertise & Business Partnership

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.

  • Analyse account discrepancies to ensure the customer account is enabled for payment

  • Efficiently generate and distribute invoices to customers

  • Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.

  • Effectively track and resolve all customer disputes regarding billings, credits or payments.

  • Effectively monitor and resolve all sales orders & sales interface issues (outbound)

  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing

  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members

  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

Our requirements

Skills & Capabilities

• Ability to handle complexity and utilize analytical skills, with attention to detail

• Ability to effectively prioritize and complete key tasks and deliverables

• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

• Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

• Operational awareness of all applicable Sox & Operational controls for your area

• Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

• Build and maintain a strong knowledge of Elanco’s product lines within the market

• Demonstrate a strong continuous Improvement oriented approach & help to build a strong continuous Improvement culture


• Fluency in English and Spanish

• Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change

• Experience with SAP O2C Module

• Working knowledge of MS Excel, Word, Outlook and PowerPoint


The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.