Oferta pracy

Customer Service Specialist


  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work

Your responsibilities

  • Being the first point of contact with the suppliers and customers (responding to customer expectations, providing information on the status of orders, deliveries and complaints, providing customer support in finding the right product or its replacement in the system etc.)

  • Purchasing and delivery problem solving

  • Order and delivery management (checking the status of current orders and deliveries, changing the method and date of delivery, split deliveries etc.)

  • Returns, exchanges and complaints management

  • Using the internal purchasing system

  • Providing support to customers and suppliers in matters related to using the purchasing system

  • Analyzing delivery data and preparation of reports on the status of orders, deliveries and complaints

  • Cooperation with company departments: Purchasing, Sales, Warehouse etc.

Our requirements

  • Open and energetic person who will join the Customer Service and Sales Team responsible for providing support to customers & suppliers and managing information on deliveries, orders and complaints.

  • Experience in similar position

  • Excellent communication skills and openness for working with clients and suppliers

  • Strong analytic and problem-solving skills

  • Communicative speaking and writing in English

  • Ability to work independently

  • Resistance to stress

  • „Can do” attitude and proactive approach

  • Cost oriented

  • Good knowledge of MS Office

  • Knowledge and experience with Maintenance, Repair and Operations products will be an asset

  • Working Experience in international company or MRO Service / e-commerce / supply chain / manufacturing / logistics companies will be an asset

  • University degree, preferably in Supply Chain, Logictics, E-Commerce or other technical-related

  • Work in Biskupice Podgórne

What we offer

  • Option to choose one of the variants of starting work: 7.00AM, 8.00AM and 9.00AM

  • Stabile employment in dynamic multinational environment

  • Development through working on large projects in growing organization

  • Private medical care

  • MultiSport card

  • Fuel Support

  • Friendly work environment and team-work oriented culture

  • Internal celebration initiatives and integrational events

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • flexible working time

  • integration events

  • coffee / tea

  • parking space for employees

  • sharing the commuting costs


SERVEONE EUROPE is one of the leading industrial MRO purchasing integrators in Asia. We provide our clients - mostly from energy, chemical, electronics, automotive components and mechanic sectors - with specialist solutions, supporting especially purchasing, stock management, and overall operations within the MRO products and packaging materials.

We just start to extend our business in Poland, EU. Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

Industry: MRO products for Industrial / Manufacturing

▶ For more detailed information, go to www.serveone.co.kr

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