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Customer Service Supervisor (Team Leader) - OTD Europe MITG

  • Warszawa, mazowieckie
  • Kierownik
  • 2018-05-14

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    About Medtronic
     
    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
     
    We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
     
    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
     
    Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
     
    As a global leader in medical technology, services and solutions, Medtronic improves the lives and health of millions of people each year. We use our deep clinical, therapeutic and economic expertise to address the complex challenges faced by healthcare systems today. Let's take healthcare Further, Together. Learn more at Medtronic.com.

    Our mission is to alleviate pain, restore health, and extend life.
    Customer Service Supervisor (Team Leader) - OTD Europe MITG
    40712

    CUSTOMER CARE SUPERVISOR (TEAM LEADER)

    Careers that Change Lives


    This is the ideal opportunity to join us and be part of our commitment to the health of others.


    We are looking for candidates with different levels of seniority within this job position.


    Do you want to use your language skills on a daily basis? Do you want to work in multilingual corporate environment? Join us!

    Must Haves
    • Bachelor or Master degree;
    • Professional managerial experience in corporate environment;
    • Very good English (B2) + additional language
    • Ability to learn new applications/software systems;
    • Communication skills and teamwork;
    • Scrupulous with analytical skills, able to learn fast;
    • Ability to work in a fast-paced and dynamic environment under time pressure with multitasking duties;
    • Adaptability to change;
    Nice to Haves
    • Additional language knowledge;
    • SAP or similar ERP software knowledge;
    Your Answer
    Is this the position you were waiting for? Then please apply directly via the apply button!

    A Day in the Life


    You will be responsible for Warsaw Customer Care Operations Department direct team performance of various therapies / countries and for the service provided to customers.

    Your responsibilities:
    • Team management:
    • Make sure SLA's are up to date, fulfilled & set priorities
    • Monitor daily reports & KPI, analyze trends, identify root causes and deploy corrective actions if needed
    • Identify process improvement opportunities and lead the team to implement improvements together with FO management & SSC Experts
    • Develop and maintain trustworthy relationship with all stakeholders (e.g. the CS FO Management, other functions and teams like Pricing, Inventory, OTD)
    • Take the lead and/or contribute to projects