Customer Service Supervisor with German

FRISTAO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 2 dni temu
  • Umowa o pracę
  • Pełny etat
  • Kierownik / Koordynator

We are Shared Service Center and we want to share our space in the heart of Warsaw with YOU.

Imagine having best of both worlds – limitless career options within reliable, international structure and start-up-like vibes (meaning no dress code, constant learning mindset and truly friendly atmosphere). FRISTA makes that possible and that’s just a starter pack for climbing your way up and #Aim4thetop of realizing your potential.

 

We experience dynamic growth, building the teams for our international clients in many areas – HR, Accounting, Customer Service, IT services and many more. This is why we are currently searching for more dedicated and talented team-players to join us!

 

Customer Service Supervisor with GermanNumer ref.: 2020/07/02/01

Why you should apply: 

 

  • The possibility of using daily your languages: German and English
  • Positive and energetic working environment in the fast growing international FRISTA team
  • Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees
  • Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
  • Stable employment with private medical care and Multisport Card
  • Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station

 

Your role:

 

  • Managing the German-speaking Customer Service team for a client in Switzerland (Swiss capital group)
  • Written and telephone processing of escalated customer enquiries on topics such as product complaints, availability enquiries and dispatch and delivery enquiries
  • Follow-up of inquiries in cooperation with internal and external partners and final clarification of facts
  • Training and motivating employees and controlling their daily tasks
  • Qualitative and quantitative review of employee
  • Maintaining and improving defined quality and productivity standards
  • Responsibility for customer satisfaction

 

Requirements:

 

  • Experience in work in call center or customer service
  • Experience of managing a team
  • Very good command of German and English (at least C1 level)
  • Knowledge of French and/or Italian would be a great advantage
  • Knowledge of the KPI-based work system
  • Communicative person, initiative and service-and solution-oriented work
  • Ability to motivate the team and to structure the work

 

If you are looking for a new challenge in an international environment,
please send us your updated CV in English.

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