Customer Service Supply Chain Supervisor

At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.

When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.

We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. We support flexible working arrangements wherever possible.  Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.  

Come join our team!

Customer Service Supply Chain Supervisor (German or French or Italian)Numer ref.: 134124

Energizer are seeking a customer orientated Supervisor, Customer Service Supply Chain (German or French or Italian) to manage and maintain excellent client relationships as well as coordinating small team of Associates. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Accountabilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation
• Coordinating work of a small team of Associates
• Understanding specific customer needs from packing requirements through to transportation and lead time management
• Management of any customer returns
• Ensuring accurate customer profiles are maintained on database
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast
• Respond to all customer queries and complaints within agreed response times
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained
• Continuously strive to achieve personal development supporting business objectives.
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out
• Supporting other team members, backup for others