Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
Oferta z szybkim aplikowaniem 
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.

Customer Service Support Specialist with French and English

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Keeping obligations and correctness in task execution

  • Build professional relationship and constructive cooperation with co-workers and Business Partner

  • All data requirements (timesheets, systems, databases etc.) is completed and updated in a timely manner

  • At all times act in compliance with procedures; policies, internal regulations and rules existing in workplace

  • Work effectively, professionally and demonstrate ways to improve customer service

  • Providing support for other employees and departments in problem solving- answering queries from other departments

  • Participate in team/departments meetings, team activities and work towards sustaining team spirit

  • Effective and constructive cooperation with Business Partner

  • Provide service by focusing on executing requests and resolving problems efficiently, accurately and professionally

  • Demonstrate knowledge of procedures, process, systems and take initiative to update them

  • Ensure that quality and productivity levels are achieved all times as per the standards set for the processes

  • Assist line manager with managing day to day operations to ensure that SLAs are met, act as TL’s deputy during his absence

  • Additional responsibilities include: collation, review and preparation of all process related documentation

Our requirements

  • Proficient English – written and verbal, French will be an asset

  • Knowledge of any additional language will be an asset

  • Attention to details

  • Excellent communication skills

  • Ability to multi-task, depending on criticality of tasks

  • Self-motivated, able to work independently and under time pressure

  • University degree (preferably in banking, economics, finance)

  • At least 1 year experience in banking or other financial organization

  • Excellent knowledge of MS Office;

  • Ability to work within international environment

  • Well organised

  • Strong communication and analytical skills are essential in this role with the ability to analyse complex structures

  • Team Spirit building skills

  • Good understanding of the financial industry

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile

Job Description

The primary focus of the role is to support the CMB Customers. Efficiency and accuracy in daily work affects directly Bank’s Customers therefore the position is designated to a diligent and careful person. The employee is obliged to obey organizational regulations, procedures delivered by Business Partners and internal GSC policies and procedures. In addition it is expected that Specialist will actively assist TL in daily duties and will act as deputy during his absence.