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Customer Service Team Lead

  • Łódź, łódzkie
  • Kierownik
  • 05.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Team Lead
    Location: Łódź
    Job ID: 312101

    In this role you will be responsible for


    Managing a team of specialists team, ensuring smooth operation of the Service business, including the areas like contract administration, billing, spare parts administration with the goal to deliver timely and complete service to the customer.

    You are responsible for

    • People management (capacity planning, development of own staff, coaching, performance management)
    • Ensuring that quality of operations is in line with agreed standards/specifications and fully compliant
    • Ensuring a great internal customer experience, coaching your team on these soft skills
    • Escalations management
    • Managing and creating a working environment enabling the team to deliver excellent service levels at minimum integrated supply chain cost
    • Monitoring the Key Performance indicators and taking necessary actions as soon as possible to steer and correct
    • Driving process standardization within your Value Stream
    • Improving the business performance by applying LEAN in the Value Stream

    To succeed in this role, you should have the following skills and experience

    • University degree
    • 3-5 years of professional experience, including team management 
    • Knowledge and experience in customer service or supply chain management is a strong plus
    • Hands-on experience with process improvement e.g. LEAN techniques and culture
    • Project management skills
    • Fluent in English, communicative level of other European languages such as Spanish, Italian, French or German would be a plus

    In return, we offer you

    the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

    • Annual bonus based on performance achieved
    • Private medical care with option to extend it to family members
    • Benefit System cards
    • Discount for Philips’ products
    • Relocation package applicable for people moving in from outside of Łódź region

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.  Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

    We kindly inform you that we will contact only chosen candidates.

    Philips Information clause

    The processing of your personal data will take place in order to execute the recruitment process on the basis of the applicable law provisions, the legal basis for processing is Art. 6 (1) (c) of the General Data Protection Regulation of 27 April 2016 (hereinafter: "GDPR"). As part of this aim, the data can be used in the profiling process to direct job offers to candidates on qualifications relevant to the job position (Art. 6 (1) (f) of the GDPR). Data processing in a broader scope than it result from regulations of the Labor Code and for the purposes of future recruitment will take place on the basis of the consent expressed in the recruitment form (Art. 6 (1) (a) of the GDPR).

    Please be advised that the controller of your personal data is Philips Polska sp. z o.o. with its registered office in Warsaw, Al. Jerozolimskie 195B (02-222 Warsaw) hereinafter referred to as the "Controller" or "Company".

    Data Protection Officer (DPO)
    The Controller has appointed a Data Protection Officer (DPO) with which you can contact with the following e-mail address: [email protected] in all matters regarding your personal data.
    The period of data storage
    Your personal data will be stored for a period of 6 months from the date of submitting the application or 1 year from the date of submitting the application with the consent to use it in future recruitment. Personal data will not be processed after your consent has been withdrawn or opposition has been filed, if such permission is granted.
    Recipients of data
    The recipient of personal data provided by you may be third parties supporting the Company in the recruitment process (consultancy in the field of recruitment, IT support), while these entities process data only in accordance with the Company's recommendations.
    The rights of the data subject
    You have the right to access your personal data, demand their rectification, removal, objection, limitation of processing, transfer of data to another controller and submission of a complaint to the President of the Office for Personal Data Protection if you consider that the processing of your personal data violates the law.
    Providing by you your personal data collected by us on the basis of applicable provisions is voluntary, but necessary to execute the recruitment process. The consequence of not providing personal data will be the inability to participate in the recruitment process.
    The consent expressed may be withdrawn at any time. Its withdrawal will not affect the lawfulness of processing your personal data prior to its withdrawal. You can object to profiling at any time. The statement of withdrawal of consent and objection should be sent to the e-mail address: [email protected].

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