Oferta pracy

Customer Service Team Leader F/M

OVH Sp. z o.o.About the company

  • Wrocław

    Wrocław, Lower Silesia
  • Offer expired 10 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor, team manager

Your responsibilities

1. Team management

- Lead, motivate and challenge your team, helping them meet individual and team targets

- Help develop the skills of IT support technicians: listen in on phone calls and give briefings/feedback based on the Voice of Customers (VOC) teams' reports

- Monitor employees' professional development, e.g. work with technical referents to define training measures

- Participate in the recruitment of your team and help new employees to integrate

2. Operational Management

- Organize the management of the workload and distribution of tasks among the team members

- Implement and monitor organizational and operational processes to ensure customer satisfaction

- Communicate and explain company objectives, guidelines, best practices to team members

- Analyze individual and team performance using key indicators (productivity, absenteeism, quality...)

- Produce reports (in the form of dashboards) on completed and ongoing activities, as well as quantitative and qualitative team results

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and to participate in the continuous improvement of your scope.

Our requirements

  • Team Management and leadership skills

  • Capacity to build strong relationships and motivate the team

  • Very good understanding of customer relations, tools and processes

  • Knowledge of Web products and web hosting environments

  • 3-5 years' experience in customer relations and team management

  • Strong oral and written Communication Skills

  • Result oriented

  • Dynamic and enthusiastic

  • Fluent Polish and English

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • no dress code

  • video games at work

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • holiday funds

  • extra leave

OVH Sp. z o.o.

With more than 1.6 million customers worldwide, OVHcloud is the European leader of cloud computing and the 3rd largest web hosting provider in the world. Our company employs more than 2,300 people and our teams are growing rapidly. With 32 datacenters and a commercial presence on 5 continents, we manufacture our own servers and thus control our entire industrial chain. We defend an innovative and different cloud, which respects the European values of freedom of choice, transparency, openness to standards and protection of privacy.

In order to support our growth, we are constantly looking for new talents who share our values and ambitions.

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#Team

Reporting to the Web EMEA Area Manager, as a Team Leader you will manage a team of IT support technicians specialized in OVHcloud Web products. You will communicate the goals and work and optimize the quality and effectiveness of responses provided to customers, supervising individual and team performance in real time. As a manager on the ground, you will support and advise your team on a daily basis. You will motivate the team and you will be the point of contact with the other departments for the topics concerning your team.