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Customer Service Team Leader for Contact Centre with English Language

Farnell element14About the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Working with established systems and developing new working practices to ensure that the department meets both, sales and customer satisfaction targets

  • Motivating and empowering your team and the wider centre to achieve against personal and business targets

  • Driving efficiency and effectiveness through development of people and process solutions

  • Expertly handling escalation calls

  • Building and maintaining strong, collaborative relationships with all key stakeholders, including Internal / External account owners, Technical Support functions, Distribution Centres, Asset and Marketing

Our requirements

Essential

•Proven leadership skills, with the ability to motivate and energise a team, preferably in a contact centre or similar fast paced office environment

•Exceptional customer service skills

•Demonstrable ability to influence the sales number

•Excellent call handling, literacy, numeracy and analytical skills

•Fluent in English speaking and writing with a keen eye for detail

•Highly motivated self-starter with the ability to prioritise a demanding workload

•Ability to demonstrate a high degree of resiliency; self-awareness and an understanding of personal impact

•Ability to build and maintain an effective understanding of the electronic design industry

•Minimum intermediate user of Microsoft office suite

•A quick learner with the drive and determination to succeed

Desirable

•Multilanguage skills

•Experience of using CC technology to report and drive performance improvement

Good change management experience

•Passionate about learning new things is key!

What we offer

  • Employment contract

  • Multinational environment

  • Sport card and private medical care

  • Office in high class building

  • Professional initial and development trainings

  • Dog friendly environment

  • Fresh fruits everyday

  • Bike parking

  • Join one of the biggest global electronics distributor, well established on the market

  • Fast growing technology industry

  • Employee benefits: Multisport, private medical care

  • Creative and open work environment - bring your ideas to live

  • Competitive salary

Farnell element14

Do you enjoy change? Are you an influencer committed to achieving outstanding customer experience through dynamic, solution focused and motivational leadership? If so, read on…

An exciting opportunity to join our COMMERCIAL CENTRE has become available! We are recruiting for an experienced CUSTOMER SRVICE TEAM LEADER with good language skill in ENGLISH, based in Krakow, Poland.

Our team pride themselves on anticipating customer needs by matching our vast product portfolio coupled with industry leading services to deliver true customer satisfaction. To support our team further in this goal we are looking for a skilled leader who can help us continue to evolve our centre of excellence. Our ideal candidate will be collaborative, enthusiastic, results driven and committed to developing the team and wider business, equipping us to drive further digital engagement in an ever changing technology focussed industry!

ABOUT US

With over 80 years’ experience in high-service electronics components distribution, our Farnell businesses distribute a comprehensive portfolio of products globally. We offer customers access to an unrivalled number of key industry manufacturers and services and publish outstanding service metrics and customer satisfaction scores.

We recognise in Farnell that our most important asset is our people and we are committed to working with our people to develop their future – your role will be key in this.

WORKING AT FARNELL

At Farnell our people are our best asset! They are our differentiator and we have made a commitment to put people at the heart of our organisation. Our talent management strategy is a fundamental step in us doing that whilst supporting the organisation to deliver its strategic commitments.

From your introduction to our business and right through your career with Farnell, you will have opportunities to develop. Every leader within our business is encouraged to spend time coaching and developing their teams, creating individual development plans and giving regular feedback, to support you in achieving your potential.

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WHAT’S NEXT?

Please click on the link to Apply, your CV will be reviewed within 7 days and if successful in the shortlisting process, we will contact you directly.