Customer Service Team Leader

Arche Consulting Sp z o.o.

  • Katowice, śląskie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Pełny etat
  • Kierownik / Koordynator
Customer Service Team LeaderNumer ref.: CSTL/KTW/RG


  • Delegation of tasks, guide, motivate and support team members,
  • Appoint KPI and prepare analyse reports,
  • Cooperate with other departments of organisation,
  • Descry errors and  continous improve approach to fixing them,
  • Support customers and the team with solving issues emerged,
  • Support Recruitment process and talent management with HR manager,


  • Min. 2 years of experience on a leader positions,
  • Good knowledge of English (min. B2), additional language will be an asset,
  • Perfect communication skills both verbal and written are essential for the role,
  • Genuine ability to coach others and have adequate skills to conduct difficult conversation when needed,
  • Effective organizational skills to plan work schedules and manage multiple projects/plans,
  • Ability to document process and tools in detailed standards.

Our Client offer:

  • Work in company with an established position on the market,
  • Full-time employment contract,
  • Possibility to work in a hybrid / remote system,
  • Allowances for shift work,
  • A package of additional benefits, i.e. medical insurance, language tranining.
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Ogłoszenie archiwalne