Oferta pracy

Customer Service Team Leader

SUZOHAPP Poland Sp. z o.o.O firmie

Rekrutacja zdalna

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SUZOHAPP Poland Sp. z o.o.

Składowa 1B

Koninko (pow. poznański; gm. Kórnik)

SUZOHAPP is an International Group, a global leader in manufacturing and distributing payment systems and cash handling devices, components and accessories. SUZOHAPP has 37 offices spread over 5 continent and more than 1,100 employees operating in 19 countries. SUZOHAPP’s solutions include cash deposit, recycling, processing and payment systems and a wide range of self-service component technologies. SUZOHAPP’s technology enables automation for customers operating in a variety of end markets including retail, transportation, gaming, banking, vending and amusement.
 
For our main factory, which is located in Koninko near Poznań we are looking for:
Customer Service Team Leader
Workplace: Koninko k/ Poznania

Your future main responsibilities and task:

  • Offer our customers a positive and convenient shopping experience
  • Analyze the feedback of our customers to tackle the causes of problems at the root and improve customer satisfaction in the short and long term
  • Analyse customer data
  • Identify system and workflow improvements to enhance the team’s efficiency
  • Delegate responsibilities to your team responsible for aftersales based on their experience and skills, to help them in their personal growth and development.
  • Act proactive to resolving customer complaints
  • Promotes and encourages a customer–focused culture throughout the site by leading a team to understand customers’ needs and shopping processes

Your profile

  • Passion for getting the best for the customers
  • Experienced in resolving customers’ problems, and creating a win-win outcome
  • Ability to align customer needs and expectations with business needs
  • Able to communicate clearly, negotiate and influence
  • Work effectively within cross-functional teams to achieve business goals
  • Can think out of the box
  • Fluent in written and spoken English

We offer

  • A pleasant and informal working atmosphere
  • Attractive salary and benefits package
  • Working from Monday to Friday one shift-work
 
 

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