Oferta pracy

Customer Service Team Leader (Order Management)

Kimberly-Clark EMEA GBS Services sp. z o.o.O firmie

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Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28


Who we are?

Kimberly-Clark Corporation is a global $18 billion business specializing in personal care. Our well-known brands are Kleenex tissues, Huggies diapers and baby wipes, Kotex feminine hygiene products, Andrex and Scott toilet paper.
Our Krakow Center, opened in June 2018, provides financial, digital and customer service support to EMEA Business. We are collaborating with teams across Europe, Middle East, Africa and US. We offer a spirit of a start-up with the resources of a multinational corporation.

Check more at: https://www.kccareerspoland.pl/kimberly-clark

Join us and unleash your power! 

Customer Service Team Leader (Order Management)

Job Description:

Ready for new challenge? Do you have experience in managing/ coordinating Team and are you good at building relations with clients?
Would you like to your job to be a combination of supply chain, order management and customer support?
A fantastic opportunity has arisen to join the KCP (Kimberly-Clark Professional) Customer Service Team as Team Leader!
Your main goal will be to lead, engage and develop Team Members, who support clients from France, Central Europe and Nordics. You will be the first point of contact for any business-critical matters whilst proactively managing and balancing business and team needs. As well as being responsible for ensuring that any orders and quires coming in are handled by the team.

Duties and Responsibilities:

  • Management of Induction and Training plans. Provide feedback for team member’s performance to correct gaps through capability matrix
  • Management the performance of the team
  • Meeting and exceeding key business objectives on KCP Customer Services
  • Drive and lead continuous improvement and efficiencies within the regional teams, so as to improve our service package to our customers.
  • Driving improvements to support KCP business objectives
  • Acting as focal point for the regions for discussions regarding rebate and pricing changes
  • Ensuring acceptable accrual levels, to mitigate any business financial impact
  • Ensure procedures and controls are followed (Internal Control)
  • Support the development of ‘senior’ team member.

Skills and Experience:

  • 3+ years of experience in customer contact roles is essential. Preferably in Supply Chain and/or Customer Management.
  • An understanding of accrual business impact
  • Excellent English
  • Fluent French will be an additional asset
  • Strong leadership & people management skills
  • Strong demonstration of accountability
  • Ability to drive Lean and CI within the team and wider audience

We offer:

  • An annual performance related bonus
  • Private medical cover with dental care
  • Life insurance
  • Brand new office close to city centre
  • Possibility to growth and develop within rapidly developing Global Business Service Center
Please note that the statements above are intended to describe the general nature and level of work to be performed by the employee assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.

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