Oferta pracy

Customer Service Team Leader with English

Goldman Recruitment

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 days ago
  • contract of employment
  • full-time
  • team manager

Recruitment for

For our Client, a global leader in the automotive industry, we are looking for candidates interested in the position Customer Service Team Leader with English, responsible for managing a team of 11 people. The company's office is located in Kraków.

Your responsibilities

  • organizing the customer service for the dedicated region, prioritization of workload to provide a professional quality of service,

  • leading the team, including performance management, people development, coaching,

  • provide training for the team,

  • representing the Team and delivering related input,

  • providing support and effective communication with stakeholders,

  • ensure fulfillment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks,

  • pro-active communication with the consumers and advising them on various topics.

Employer requirements

  • at least 1 year of experience in a Team Leader position,

  • customer-oriented and passionate about working with people,

  • ability to anticipate and quickly react in a dynamic business environment,

  • analytical mindset,

  • strong negotiation and leadership skills,

  • excellent communication skills in English (B2/C1) is a must,

  • people or project management experience will be an asset.

What employer offers

  • a unique possibility for further development in people and process management,

  • professional development,

  • flexible working hours, work in a hybrid mode,

  • private medical care and competitive package of benefits (sports classes, lunch discounts, bonuses, sport card, etc.),

  • comfortable and modern office.

Goldman Recruitment

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

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