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Customer Service Team Leader with German

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 16.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

     
    We are hiring talented people who are looking for a place to work that inspires and challenges them.


    CUSTOMER SERVICE TEAM LEADER

    with German

     

    Location: Kraków
    CS/MD

     

    Job description

    > Providing quality Customer Service through the daily management of a team,

    > Setting priorities and managing KPI’s,

    > Recognizing and celebrating the team and team member accomplishments and exceptional performance,

    > Resolving employee/customers problems and enquires,

    > Providing leadership, support, and development within members of a team,

    > Managing day-to-day workflow of the team in an organized and efficient manner,

    > Supervising team schedules.

    Candidate

    > Fluency in German and English - both written and spoken,

    > 2-3 years of experience in people management and customer service,

    > Leadership, problem solving and customer service skills,

    > Highly developed and communication and analytical skills,

    > Ability to work efficiently within a dynamic and fast-paced environment,

    > Intermediate knowledge of Microsoft Office products,

    > High energy, passion and a good sense of humor.

    The offer

    > Location: Gdynia,

    > The possibility to use foreign languages knowledge on a daily basis at work,

    > Training and courses tailored to help to achieve individuals potential,

    > Social benefit packages: private medical care, life insurance, Multisport Card, shop vouchers, cinema tickets,

    > Very convenient office location,

    > Friendly atmosphere and multicultural work environment.

    Please contact me if you would like to get more details, or just send your Resume in English on 

    [email protected]
     

    To learn more about Antal, please visit www.antal.pl
    I agree to my personal data, contained in the recruitment documents (in particular: the CV), being processed by Antal Spółka z ograniczoną odpowiedzialnością [limited liability company] headquartered in Wroclaw (address: ul. Gwiaździsta 66, 53 – 413 Wrocław), a recruitment agency registered with the office of Marszałek Województwa Mazowieckiego [Marshall of the Mazowieckie Voivodeship] under the number 496, for the purpose of carrying out recruitment processes - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended) I am aware that making the abovementioned personal data available is voluntary and I am also aware that I have the right to access and amend my personal data - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended). This agreement may be revoked at any time.