KIMBERLY-CLARK EMEA GBS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Customer Service Team Leader with Italian or Spanish (Order Management)

KIMBERLY-CLARK EMEA GBS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄO firmie

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KIMBERLY-CLARK EMEA GBS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Wielicka 28

Kraków

Grafika górna

Who we are?

Kimberly-Clark Corporation is a global $18 billion business specializing in personal care. Our well-known brands are Kleenex tissues, Huggies diapers and baby wipes, Kotex feminine hygiene products, Andrex and Scott toilet paper.

Our Krakow Center, opened in June 2018, provides financial, digital and customer service support to EMEA Business. We are collaborating with teams across Europe, Middle East, Africa and US. We offer a spirit of a start-up with the resources of a multinational corporation.

Check more at: https://www.kccareerspoland.pl/kimberly-clark

Join us and unleash your power! 

Customer Service Team Leader
with Italian or Spanish (Order Management)
[Online or Phone Recruitment]
Miejsce pracy: Kraków

Job Description

A fantastic opportunity has arisen to join the KCP (Kimberly-Clark Professional) Customer Service Team as Customer Service Team Leader.

The incumbent will be responsible to lead, engage and develop a team of KCP Customer Service Team Members. You will be the first point of contact for any business-critical matters whilst proactively managing and balancing business and team needs. As well as being responsible for ensuring that any orders and quires coming in are handled by the team according to KPIs.
 

Duties and Responsibilities:

  • Management of Induction and Training plans. Provide feedback for team member’s performance to correct gaps through capability matrix
  • Management the performance of the team
  • Meeting and exceeding key business objectives on KCP Customer Services
  • Drive and lead continuous improvement and efficiencies within the regional teams, so as to improve our service package to our customers
  • Driving improvements to support KCP business objectives
  • Acting as focal point for the regions for discussions regarding rebate and pricing changes
  • Ensuring acceptable accrual levels, to mitigate any business financial impact
  • Ensure procedures and controls are followed (Internal Control)
  • Support the development of ‘senior’ team member.

Skills and Experience:

  • 3+ years of experience in customer contact roles is essential. Preferably in Supply Chain and/or Customer Management
  • An understanding of accrual business impact
  • The successful candidate must be fluent in English & Italian or Spanish
  • Strong leadership & people management skills
  • Strong demonstration of accountability
  • Ability to drive Lean and CI within the team and wider audience
  • Be collaborative and flexible

We offer:

  • An annual performance related bonus
  • Private medical cover with dental care
  • Life insurance
  • Brand new office close to city centre
  • Possibility to growth and develop within freshly opened Global Business Service Center

Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.

Who we are?

Kimberly-Clark Corporation is a global $18 billion business specializing in personal care. Our well-known brands are Kleenex tissues, Huggies diapers and baby wipes, Kotex feminine hygiene products, Andrex and Scott toilet paper.

Our Krakow Center, opened in June 2018, provides financial, digital and customer service support to EMEA Business. We are collaborating with teams across Europe, Middle East, Africa and US. We offer a spirit of a start-up with the resources of a multinational corporation.

Check more at: https://www.kccareerspoland.pl/kimberly-clark

Join us and unleash your power! 

Customer Service Team Leader
with Italian or Spanish (Order Management)
[Online or Phone Recruitment]

Job Description

A fantastic opportunity has arisen to join the KCP (Kimberly-Clark Professional) Customer Service Team as Customer Service Team Leader.

The incumbent will be responsible to lead, engage and develop a team of KCP Customer Service Team Members. You will be the first point of contact for any business-critical matters whilst proactively managing and balancing business and team needs. As well as being responsible for ensuring that any orders and quires coming in are handled by the team according to KPIs.
 

Duties and Responsibilities:

  • Management of Induction and Training plans. Provide feedback for team member’s performance to correct gaps through capability matrix
  • Management the performance of the team
  • Meeting and exceeding key business objectives on KCP Customer Services
  • Drive and lead continuous improvement and efficiencies within the regional teams, so as to improve our service package to our customers
  • Driving improvements to support KCP business objectives
  • Acting as focal point for the regions for discussions regarding rebate and pricing changes
  • Ensuring acceptable accrual levels, to mitigate any business financial impact
  • Ensure procedures and controls are followed (Internal Control)
  • Support the development of ‘senior’ team member.

Skills and Experience:

  • 3+ years of experience in customer contact roles is essential. Preferably in Supply Chain and/or Customer Management
  • An understanding of accrual business impact
  • The successful candidate must be fluent in English & Italian or Spanish
  • Strong leadership & people management skills
  • Strong demonstration of accountability
  • Ability to drive Lean and CI within the team and wider audience
  • Be collaborative and flexible

We offer:

  • An annual performance related bonus
  • Private medical cover with dental care
  • Life insurance
  • Brand new office close to city centre
  • Possibility to growth and develop within freshly opened Global Business Service Center

Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.

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