Oferta pracy

McCormick Shared Services

Customer Service Team Leader with Spanish/Portuguese

McCormick Shared ServicesO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

McCormick Shared Services

Składowa 35

Łódź

Grafika górna
Customer Service Team Leader with Spanish/Portuguese
Contract: until 30.04.2022 – possible to extend
Location: Łódź

MAIN RESPONSIBILITIES

  • Managing all operational activities of the team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Supporting and guiding all team members in order to have the operational results achieved
  • Organizing everyday work and assuring the right back-up structure - delegating different customer service duties to team members to ensure a faster and smoother flow of operation through right split of workload
  • Stepping in to attend to customers that are proving difficult to team members and resolving their complaints. Act as point of escalation, and further escalate when required
  • Act as effective backup for team members, as and when required
  • Working on new projects implementation
  • Launching and following on new solutions and ways of working to improve overall team performance
  • Creating and implementing work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
  • Communicating with customers from one side and from other with the business and internal actors
  • People management - coaching, mentoring, inspiring, motivating and directing the customer service team - giving detailed feedback on performance of team members to the management for staff evaluation and reward purposes, observing performance of team members to identify their strengths and weaknesses to help them to develop
  • Identifying training needs and supporting continuous development for team members

CANDIDATE PROFILE

  • University Degree
  • Professional experience in Customer Service or Supply Chain with direct customer interface will be an asset
  • Supervisory experience will be a plus
  • Demonstrates strong initiative to drive improvement efforts
  • Excellent interpersonal and communication skills
  • Excellent analytical and decision-making skills
  • Strong computer software abilities including Microsoft Office
  • Influencing and negotiation skills needed when interacting with any of the organizations.
  • Fluent English, very good Spanish is a must
  • Knowledge of Portuguese will be an asset
  • SAP knowledge will be an asset
  • Logistics/Supply Chain experience in FMCG Industry preferred

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people and our planet. 
 
Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 12,400 employees around the world and more than $5 Billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and flavors to the entire food industry, retail outlets, food manufactures, food service businesses and consumers
 
While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers in 150 countries and territories in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas with recognized brands including Kamis.
 
At McCormick, we have over a culture based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, ethics and integrity and growth.


TO APPLY

 

If you are looking for a new challenge and want to join a highly motivated team in a rewarding environment, seeking a competitive salary and benefits package and opportunity to work with a global flavour leader. Then please apply via Aplikuj button.

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick is an EOE/Veterans/Disabled/LGBT employer. 

filary
belka
Customer Service Team Leader with Spanish/Portuguese
Contract: until 30.04.2022 – possible to extend

MAIN RESPONSIBILITIES

  • Managing all operational activities of the team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Supporting and guiding all team members in order to have the operational results achieved
  • Organizing everyday work and assuring the right back-up structure - delegating different customer service duties to team members to ensure a faster and smoother flow of operation through right split of workload
  • Stepping in to attend to customers that are proving difficult to team members and resolving their complaints. Act as point of escalation, and further escalate when required
  • Act as effective backup for team members, as and when required
  • Working on new projects implementation
  • Launching and following on new solutions and ways of working to improve overall team performance
  • Creating and implementing work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
  • Communicating with customers from one side and from other with the business and internal actors
  • People management - coaching, mentoring, inspiring, motivating and directing the customer service team - giving detailed feedback on performance of team members to the management for staff evaluation and reward purposes, observing performance of team members to identify their strengths and weaknesses to help them to develop
  • Identifying training needs and supporting continuous development for team members

CANDIDATE PROFILE

  • University Degree
  • Professional experience in Customer Service or Supply Chain with direct customer interface will be an asset
  • Supervisory experience will be a plus
  • Demonstrates strong initiative to drive improvement efforts
  • Excellent interpersonal and communication skills
  • Excellent analytical and decision-making skills
  • Strong computer software abilities including Microsoft Office
  • Influencing and negotiation skills needed when interacting with any of the organizations.
  • Fluent English, very good Spanish is a must
  • Knowledge of Portuguese will be an asset
  • SAP knowledge will be an asset
  • Logistics/Supply Chain experience in FMCG Industry preferred

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people and our planet. 
 
Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 12,400 employees around the world and more than $5 Billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and flavors to the entire food industry, retail outlets, food manufactures, food service businesses and consumers
 
While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers in 150 countries and territories in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas with recognized brands including Kamis.
 
At McCormick, we have over a culture based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, ethics and integrity and growth.


TO APPLY

 

If you are looking for a new challenge and want to join a highly motivated team in a rewarding environment, seeking a competitive salary and benefits package and opportunity to work with a global flavour leader. Then please apply via Aplikuj button.

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick is an EOE/Veterans/Disabled/LGBT employer. 

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