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Customer Service Warranty Support Agent

Neutron Ventures Poland Sp. z o.o.About the company

  • Greater Poland

    Greater Poland
  • Offer expired 8 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Handling customer queries and resolving reported issues with their products

  • Carrying out diagnosis of faults over the telephone and email

  • Communicate manuals and installation guides to customers

  • Analysing information and finding the best solutions to problems

  • Ensuring all data relating to product issues is logged under relevant categories

  • Taking full accountability and responsibility for each customer claim

  • Ensure the customer database is updated accurately

  • Following up on existing cases regularly and feeding back to customers

Our requirements

  • 1+ years’ of experience in a customer service-related role

  • Excellent written English and English verbal communication skills

  • Positive, service-oriented attitude

  • Strong attention to detail

  • Computer literate and able to use MS Office (Outlook, Excel, Teams et al)

  • Ability to learn new systems quickly

  • Ability to work and communicate well with others

  • This role would suit a customer oriented individual that is inclined towards understanding how things work

What we offer

  • Possibility to work at home

  • An opportunity to work in English speaking environment to become part of a dynamic and fast growing, international company in a position that offers great variety and personal responsibility and satisfaction

  • Stable employment contract

  • Possibility of continuous personal development

  • Work in nice and friendly atmosphere

  • Opportunity to gain experience and enhance your skills

Neutron Ventures Poland Sp. z o.o.

Sweatband.com is one of the UK's largest fitness equipment retailers. As part of this activity, the company designs and manufactures its own fitness machines which are promoted under the Viavito and DKN brands.

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All CVs to be submitted in English please

Also, please specify when you’re able to start work and preferred salary (net).