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Customer Service with Italian

Genpact PL

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Ongoing cooperation with the client regarding the implementation of placed orders (status update, correcting errors in the order, updating the date of order fulfillment, etc.,)

  • Work based on a ticket system and e-mails from clients (limited number of telephone contacts, incoming/outgoing calls a week - most e-mail correspondence),

  • Taking orders for products and registering them in the SAP program,

  • Cooperation with the logistics department, distribution in terms of determining the date of order fulfillment, checking inventory,

  • Cooperation with the financial department in the field of issuing and processing invoices for orders,

  • Cooperation with transport service providers in responding to situations related to delays in delivery of the order.

Our requirements

  • Very good knowledge of English and Italian (min. B2)

  • Good communication skills

  • Previous experience in a multinational company

  • Similar experience in positions requiring interaction with end customers

  • Work experience with ERP system is nice to have

What we offer

  • Stable job offers - employment contract

  • Free access to our award-winning learning platform

  • Possibility of submitting a request for Private Medical services with Luxmed,

  • Possibility of submitting the request for group life insurance (covered by Genpact)

  • Possibility of submitting the request for Benefit Multisport (co-financed)

  • Additional holidays dependent on your tenure in the Company - up to 4 days per year

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

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