Customer Services Agent - Contact Centre Recruitment Open Day – Krakow

Qatar Airways

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work
  • More than one vacancy
  • remote recruitment

Your responsibilities

Welcome to a world where ambitions fly high!

Qatar Airways recruitment team will be coming to Krakow this 23rd November 2022.

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are searching for talented individuals to be part of our Contact Centre team based in our office in Wroclaw, Poland (relocation required).

Join us as Customer Services Agent!

Based in Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Key accountabilities will include:

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Our requirements

  • Diploma from High School or Diploma from University (Bachelor degree minimum)

  • Qualification with 1 year of customer service experience

  • Excellent written and spoken English

  • Bilingual – fluent in English and one other language Russian, Spanish, or Italian.

  • Interactive, customer service oriented with warm, cheerful and expressive personality.

  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

  • Flexible to work on shifts (no night shift required)

  • Competitive salary package

  • 5 weeks of professional training based on our main system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts

  • Relocation assistance provided

  • Incredible travel benefits package to explore the world with us (including 1 annual leave ticket for you and discounted flight tickets for family and friends)

  • Social benefits package (including private medical care, Multisport card, Christmas and Holiday bonus and more)

  • Well-being room available at the office

  • A fast-paced, dynamic and engaging work environment

Benefits

  • sharing the costs of sports activities

  • private medical care

  • corporate products and services at discounted prices

  • integration events

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • wellness room to relax during breaks at work

  • fresh fruits at the office to boost your health and energy

How to apply

If you have what it takes to be part of our 5-star team and would like to meet us in person in Krakow on 23rd November during Open event - please take the first step and apply now by uploading your CV and completing the online application.

Qatar Airways

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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