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Customer Services Analyst with Portuguese

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  • Specjalista
  • 02.01.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Customer Services Analyst with Portuguese
Based: Lodz

Do you have proven experience of working in an international Shared Service Centre environment
or Customer service?


If so we would like to hear from you.


MAIN RESPONSIBILITIES

  • Entering, validating and releasing customer orders in the system
  • Manage customer orders from order receipt to shipment of product and any returns or POD enquiries
  • Manage customer and business partners inquiries process: answer questions, investigate and give solution to issues, as well as track shipments
  • Ensures customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.
  • Investigates and helps to implement preventative methods for continuous improvement
  • Internally may interact with Sales, Pricing, Distribution, Transportation and Finance
  • Negotiation about delivery dates / quantities / freight costs / service penalties is required
  • Undertake a variety of administrative tasks related to customer services

CANDIDATE PROFILE

  • Higher education degree
  • Recent experience of working within customer service, in financial services, retail or other service environments.
  • A confident relationship builder with excellent communication skills
  • Good planning and organising skills
  • Proactive attitude
  • Ability to work analytically in a problem-solving environment
  • Ability too work in multinational environment
  • Fluent written and verbal English and Portuguese skills (at least C1/C2)
  • Spanish language would be an advantage
  • SAP knowledge would be an advantage

COMPANY


McCormick is a global leader in flavour. With 10,000 employees around the world and more than $4.2 billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures and food service businesses.

 

We have a passion for flavour. The company is serving customers from nearly 50 locations in 24 countries and consumers can buy our brands in more than 110 countries. Our industrial business flavours snacks, wraps, beverages and many other products for customers, which include global restaurant chains and leading food manufacturers

 

With approximately 4,500 employees, the company has operations in 13 countries across the Europe, Middle-East and Africa (EMEA) Zone and serves customers in more than 25 markets through its consumer and industrial businesses. McCormick is present in key consumer markets with leading brands, including Schwartz in the UK. McCormick EMEA Headquarters are located in Haddenham (UK).

Please attach your CV in English when applying.

In return we offer a competitive salary and benefits package and opportunity to work with a global flavour leader.


As an Equal Opportunities employer, McCormick is committed to a diverse workforce.

Please, place in your CV the following clause: "I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."

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