Oferta pracy

Customer Services Representative

Boston Scientific Polska Sp. Z.o.o

  • Łódź

    Łódź
  • offer expired 7 days ago
  • agency agreement, temporary staffing agreement
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.

  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform

  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request

  • Returns management and upgrades of devices

  • Handle service complaints from customers and/or sales representatives

  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales

  • Perform different analysis and maintenance of databases for customers

  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements

  • Language need: Fluent English, Czech and Polish

  • Flexible and open minded

  • Has higher education and analytical skills

  • Has standard computer skills (including MS Office)

  • IT literate and a fast learner

  • Experience in customer service in medical industry and SAP skill will be an asset

  • Has the ability to work under pressure

  • Likes to work both independently and in a team

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • extra social benefits

  • christmas gifts

  • employee referral program

  • extra leave

Boston Scientific Polska Sp. Z.o.o

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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Purpose

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.